At Wickie, we require every user to complete full KYC verification before accessing the platform. As a Swiss-regulated service supervised by SO-FIT, we hold ourselves to some of the highest compliance standards in the industry — because we believe that real security and real trust go hand in hand. Our onboarding process is designed to be straightforward and smooth.
Here's what to expect:
Step 1: NFC Identity Verification (POI)
Use your phone's NFC chip to scan your biometric passport or national ID — it's the fastest option and speeds up the whole process. 👉 How it works
👉 Check accepted documents to make sure yours qualifies.
Can't use NFC? You can enter your details manually instead — just note you'll need to complete an extra verification step at the end (Step 5).
Step 2: Complete a liveness check
A quick liveness check confirms that the person submitting the documents is really you. Just follow the on-screen prompts — it only takes a moment.
Step 3: Complete a questionnaire
As part of our regulatory requirements, you'll be asked to fill in a short questionnaire. This helps us understand your financial background and keeps everything transparent and compliant.
Step 4: Submit Proof of Address (POA)
Provide a document — such as a utility bill or bank statement — to confirm your current residential address.
👉 See the full list of accepted POA documents.
If the provided information and documents are accepted👇
APPROVED
Please note
Even after your verification has been approved by our onboarding partner Sumsub, we may contact you to request a new photo of your ID or passport, a new proof of address document, or an additional liveness check. This doesn't mean anything is wrong with your account — it's a normal part of our review process and is there to keep your account and your funds safe.
Skipped NFC verification?
If everything looks good with your submitted documents but you chose not to complete NFC verification at the start of onboarding, your account will still be approved — however, we will reach out to you afterwards to complete one additional liveness check. See Step 5 below for the available options.
Step 5: Complete Identity Verification
If NFC verification didn't work for you in Step 1, you'll need to complete one final step to finalise your identity check. We will contact you regarding this step. Choose one of the following:
Penny Drop — A small test transaction to confirm your bank account ownership. Quick and hassle-free.
Live Video Call — A short video call to complete your verification in real time. Typically handled by our partner Sumsub, or by one of our KYC/KYB specialists in certain cases.
Not sure which method suits you best? Click on any of the options above to learn more before you start.
What happens after you submit?
In most cases, your account will be approved instantly — no waiting around. For applications that might require additional review, approval may take up to 3 working days. Either way, you'll receive a notification as soon as you're good to go. Once fully approved by Wickie support staff, you'll have full access to Wickie services. Welcome onboard!
Need help?
We're always here if something isn't clear. Reach out via the help widget in the bottom right corner of wickie.io, or drop us an email at [email protected].