Sending crypto with Wickie is straightforward and secure, whether you’re using the mobile app or the web version. Below you’ll find simple, clear guidance for both.
📱 Mobile App
Tap Payments → Send money → Crypto
Pick the cryptocurrency and enter the amount, then tap Continue
Select My wallet (currently the only option available due to regulatory requirements)
Enter the recipient's (currently ONLY your own) wallet address:
Manual entry — higher risk of mistakes
Copy & paste — best choice ✅
In the Payment description field enter your full name and the wallet provider (e.g. Ledger, Exodus, OneKey)
⚠️ Without this, the transaction will not be accepted
Review the details, tap Confirm, and approve with two-factor authentication
🌐 Web Version
Go to Payments & Transfers → Crypto
Choose the cryptocurrency and enter the amount
Select My wallet (currently the only option available due to regulatory requirements)
Enter the recipient's wallet address:
Manual entry — higher risk of mistakes
Copy & paste — best choice ✅
In the Payment description field enter your full name and the wallet provider (e.g. Ledger, Exodus, OneKey)
⚠️ Without this, the transaction will not be accepted
Click Continue and confirm with two-factor authentication
🔐 Very important: first transfer to a private wallet
If you’re sending crypto to your private wallet for the first time, Swiss regulations require the wallet to be whitelisted before the transfer can go through.
To whitelist a wallet:
Initiate the transaction in a regular way
Follow further instruction sent you by email
👉 For full step-by-step instructions, click the button below to start the wallet whitelisting process.
⚠️ Keep in Mind
Always double-check the wallet address — crypto transactions are irreversible
Make sure your balance covers the amount plus fees (find fees under Explore → Fees)
In some cases, we may request additional information to comply with Swiss regulation requirements, such as KYC (Know Your Customer) details or verification of payee (VOP) checks. Transfers to exchanges may also be declined if the receiving exchange does not comply with the Global Travel Rule.
Need help? Reach us at 📩 [email protected]