We want all our clients to be happy, but if something hasn't gone the way it should, we want to hear about it. Your enquiry helps us investigate, fix the issue for you, and improve the platform for everyone — so thank you for taking the time. You can use [email protected] any time when you need us to check anything for you.
Not every enquiry needs to become a formal complaint.
If you contacted our customer support department already and you still believe you need to, you can always file a complaint as per below.
Here's exactly how to submit one:
Step 1 — Log in to your Wickie account
Sign in on the Wickie web platform at wickie.io or open the Wickie app on your phone. You'll need to be logged in to open a complaint ticket linked to your account.
Step 2 — Open the support messenger
On the web platform: click the customer support icon in the bottom-right corner of the screen.
In the app: tap Explore → Support → Chat with us.
Step 3 — Open a "Complaints" ticket
In the support messenger, scroll down to the Create a ticket section and select the option labeled Complaints.
This routes your message straight to the right team, instead of going through general chat.
Step 4 — Describe what happened
Fill in the form with as much detail as you can. The more context you give us, the faster we can investigate. Helpful things to include:
What happened, and when
The order, transaction, or account action involved (with Transaction IDs/reference numbers or dates if you have them)
What you expected to happen but did not
Any screenshots, screen recordings or supporting documents
What happens next
Once you submit your complaint, it goes to our support team for review. We'll investigate and get back to you with a resolution within 15 business days, often sooner.
Need help submitting?
If you aren't sure how to start, email us directly at [email protected] and we'll help you file the complaint from there.
Thank you for helping us improve.